Consulting -Project Management

Helping you achieve your goals and discover new business opportunities while ensuring maximum return on your investment.

Contact Center Consulting Services

Skaiconnect help companies adapt, redesign, and optimize existing contact center system processes to achieve higher customer satisfaction, agent’s productivity while reducing barriers to cloud contact center service implementation.
Skaiconnect premium project management consulting services cover all types of contact centers (cloud or offline), Contact/ Call center as a service (CCaaS) omni-channel communication mediums (live chat, phone calls, social media), cloud service agents, etc.

Benefits of utilizing project management consulting

There are many benefits to utilizing project management consulting with our call center rep for your company if you are facing any of the situations listed below.
Companies that wish to initiate cloud contact center business
Companies seeking to optimize or improve their cloud contact center solutions and operations

Contact Center Consulting

Who needs Contact Center Consulting?

Our customer-focused call center development process evaluates your ideal communication channel, service needs, and preferences, keeping your customer view in mind. Taking advantage of customer insights and contact center services experience, our consultants work with your company to identify existing and potential opportunities for operational improvement. Our Cloud migration services process optimization, channel setting, virtual call center setup, and financial efficiency work to result in customer value enhancement and contact center management for your company.

How We Work

What you will get with our contact center consulting services.

Analysis of contact center cloud migration services applicable processes

‣Processes involved regarding output and input
‣Organizational units (e.g., sales, customer services)
‣Process efficiency and shortcomings
‣The main cause of low call center services performance & challenges

Review of used contact center software, contact center as service operations, and relatable activities

‣Used and unused features of the best contact center solutions
‣Situations regarding any misconfigurations
‣Applied integrations, permissions, and user roles

Designing or restructuring contact center automation processes

‣Unified contact call center handling processes
‣Policies for new or revised contact center processes
‣Software features list

Contact center solution design and implementation

‣Contact center solutions' main functional design
‣Method of Contact center migration and Integration (website, cloud, social media, CRM, etc.)
‣Security-focused contact center ‣infrastructure solutions & design

Contact center solutions strategy implementation

‣Implementation solution options: custom contact centers, omnichannel solutions, agent-based and platform-based solutions.
‣Use of Bots and AI for better performance and support.

Training of contact center agents and teams

‣Real-time training of contact center employees or platform agents
‣Support and guidance from contact center consultants
‣Providing support for cost optimization for implemented solutions

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